Zendesk built the modern helpdesk. Then they priced out the small teams that need it most. $55/agent/month for Suite Pro. $89/agent for Suite Enterprise. AI features cost extra on top.
Every support rep needs a seat. Seasonal staff? You're paying $55/mo for a temp.
Zendesk AI is an add-on. Advanced AI features cost $50/agent/month ON TOP of your plan.
Suite plans push annual billing. Cancel mid-year and you eat the rest.
Suite Team, Growth, Professional, Enterprise, Enterprise Plus. 5 tiers, each hiding features you need behind the next upgrade.
Live chat, tickets, knowledge base, AI assistance.