TLDR

Zendesk Suite Pro costs $55/agent/month. A 5-person support team handling 500 tickets/month pays $275/mo ($3,300/yr). FairDesk: $15/mo for the same volume. $0.03/ticket. 90% cheaper.

A Zendesk alternative that charges per ticket, not per seat.

Zendesk built the modern helpdesk. Then they priced out the small teams that need it most. $55/agent/month for Suite Pro. $89/agent for Suite Enterprise. AI features cost extra on top.

Why people leave Zendesk

Per-agent pricing

Every support rep needs a seat. 5 agents × $55 = $275/month. Seasonal staff? You're paying $55/mo for a temp.

AI costs extra

Zendesk AI is an add-on. Advanced AI features cost $50/agent/month ON TOP of your plan.

Annual contracts

Suite plans push annual billing. Cancel mid-year and you eat the rest.

Complex pricing tiers

Suite Team, Growth, Professional, Enterprise, Enterprise Plus. 5 tiers, each hiding features you need behind the next upgrade.

FairDesk vs Zendesk

FairDesk
Zendesk
Price model
Per ticket resolved
Per agent/month
Cost per ticket
$0.03
$0.29 effective
500 tickets/mo
$15/mo
$275/mo (5 agents)
0 tickets this month
$0
$275 (subscription)
AI assistance
Included
$50/agent add-on
Live chat
Included
Suite Growth+ ($89/agent)
Knowledge base
Included
Included
Contract
None
Annual recommended

Cost at every scale

Usage
FairDesk
Zendesk
You save
100 tickets/mo (solo)
$3.00/mo
$55/mo
$624/yr
500 tickets/mo (team)
$15.00/mo
$275/mo
$3,120/yr
2K tickets/mo
$60.00/mo
$550/mo (10 agents)
$5,880/yr
5K tickets/mo
$150.00/mo
$1,375/mo (25 agents)
$14,700/yr

Switch from Zendesk in one afternoon.

Live chat, tickets, knowledge base, AI assistance. $0.03 per ticket instead of $55/agent/month.

See How It Works See Full Pricing

50 free tickets. No credit card required.